Processing Time:
All orders are processed within 1–3 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Time:
- Standard Shipping: Up to 15 business days
- Intermediate Shipping: Up to 10 business days
- Expedited Shipping: Up to 5 business days
Please note that delivery times are estimates and may vary depending on location, weather conditions, or other factors.
Shipping Costs:
Shipping costs are calculated at checkout based on your delivery address and the shipping method chosen. Free standard shipping may be available for orders over a specific amount.
International Shipping:
We currently ship to select international destinations. International shipping fees and delivery times vary depending on the country.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your kid's shoes, we offer the following return and exchange policy:
Returns:
- Eligibility: Returns are accepted within 30 days of receiving your order.
- Condition: Shoes must be in new, unworn condition with the original packaging intact.
- Return Process: To initiate a return, please contact our customer service team at hello@charleeboo.com for a return authorization.
Refunds:
Once we receive your return and verify its condition, we will process your refund. Refunds are issued to the original payment method and will typically take 5–10 business days to appear on your statement.
Exchanges:
If you’d like to exchange for a different size or style, please contact customer service to arrange an exchange. We’ll help you find the perfect fit.
Non-Returnable Items:
- Shoes that have been worn or are damaged will not be eligible for return.
- Final sale items cannot be returned or exchanged.
Damaged or Defective Products:
If you receive a damaged or defective item, please contact us immediately at hello@charleeboo.com
We will assist you with a full replacement or a refund.
